Frequently Asked Questions
Everything you need to know about growing your dream garden.
How do you ensure plants arrive safely and healthy?
We use custom-designed packaging that secures the root ball and protects the foliage during transit. Our shipping process is timed to ensure your plants spend the minimum amount of time in the box.
When is the best time to plant my new arrivals?
We recommend planting as soon as possible after delivery. If you cannot plant immediately, keep them in a shaded area and ensure the soil remains moist until you are ready to move them to their permanent home.
What is your 'Arrive Alive' guarantee?
We guarantee that your plants will arrive in healthy condition. If your plant is damaged or dies within 30 days of delivery, simply send us a photo and we will provide a replacement or a store credit.
How do I know which plants are right for my climate zone?
Each product page lists the specific USDA Hardiness Zones suitable for that plant. You can also use our 'Find Your Zone' tool to filter for plants that will thrive in your local environment.
Do you offer professional gardening advice?
Yes! Our blog and product descriptions include detailed planting instructions, sun requirements, and pruning tips. You can also contact our horticultural experts via email for specific care questions.
Can I track my order once it has shipped?
Absolutely. As soon as your plants leave our greenhouse, you will receive an email with a tracking number so you can monitor their journey to your doorstep.