Returns & Exchanges

We want you to be 100% successful with your new plants, which is why we offer a 60-day guarantee on all perennials and a risk-free arrival promise. If your plants arrive damaged or fail to thrive within the first two months, we are committed to making it right with a replacement or store credit.

Return Process

• 1.
  Document Your Plants

  Snap a few clear photos of the plants in question, including a close-up of the foliage and one of the entire plant in its pot or garden bed.

• 2.
  Contact Support

  Email our horticultural experts at [email protected] within 60 days of delivery with your order number and the photos you collected.

• 3.
  Professional Review

  Our team will review your claim within 2-3 business days to determine if the plant needs a specialized care adjustment or if a replacement is necessary.

• 4.
  Resolution Delivery

  Once approved, we will issue a one-time replacement of the same variety or provide a store credit if the item is currently out of stock.